Terms Of Service
Terms of Service
Updated: February 12th, 2025
THIS AGREEMENT CONTAINS BINDING CLASS ACTION AND JURY TRIAL WAIVER CLAUSES IN SECTION 13 BELOW THAT ARE APPLICABLE TO YOU AND CLIENTLY.IO. These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“User,” “Agency,” “Licensee,” or “Customer”) and Cliently.io, a service provided by Cliently Technologies, Inc. (“Cliently.io,” “we,” “us,” or “our”), governing your access to and use of our B2B SaaS platform (the “Platform” or “Services”). Our Platform enables agencies to license, white label, and market our technology—including chat and voice AI assistant solutions—to local businesses. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Services.
1. Definitions
“Services” or “Platform”:
The online software, applications, tools, and related services provided by Cliently.io.
“User” / “Customer” / “Agency” / “Licensee”:
Any individual or entity that accesses or uses the Services.
“Content”:
Any data, information, or material submitted by Users in connection with the use of the Services.
“Agreement”:
These Terms of Service, together with any additional policies, guidelines, or documents referenced herein.
2. Acceptance and Modification of Terms
2.1 Acceptance
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and any additional policies incorporated herein.2.2 Modifications
Cliently.io reserves the right to modify or update these Terms at any time. Updated versions will be posted on our website and become effective immediately upon posting. Your continued use of the Services constitutes acceptance of the updated Terms.
3. License Grant and Use of Services
3.1 License Grant
Subject to your full compliance with these Terms, Cliently.io grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for your internal business operations or for licensing, white labeling, and reselling the Platform to local businesses as permitted under your contractual arrangement with us.3.2 Authorized Use
You agree to use the Services strictly in accordance with these Terms and all applicable laws and regulations, and to adhere to any specific guidelines or instructions provided by Cliently.io regarding the customization, branding, or redistribution of the Platform.
4. Restrictions on Use
You agree that you shall not:
Reverse engineer, decompile, or disassemble any part of the Platform except as expressly permitted.Use the Services for any unlawful, fraudulent, or malicious purposes, or in any manner that could harm, disrupt, or overburden our systems or those of third parties.Engage in any activity that infringes the intellectual property rights or other rights of any party.Resell or redistribute the Services beyond the scope permitted in your agreement with Cliently.io.
4.1 Misuse of Voice AI Services
You expressly agree not to misuse any voice AI features, including:
Unsolicited or Unauthorized Telephony:Making automated outbound calls or messages in violation of telemarketing or privacy laws.Deceptive Practices:Altering caller ID, misrepresenting identity, or engaging in fraud using our tools.Legal Noncompliance:Failing to obtain legally required consents for calls or recordings.
Cliently.io may suspend or terminate access for misuse or any activity posing risks to our infrastructure, reputation, or legal compliance.
5. Account Registration and Security
5.1 Registration
Certain features may require an account. You agree to provide accurate and current information and keep it updated.5.2 Security
You are responsible for keeping your login secure and notifying us of any unauthorized access or breach.
6. Fees, Payment, and Billing
6.1 Fees and Payment
Some Services are paid. Fees are specified in your agreement and are generally non-refundable.6.2 Billing and Automatic Payment
You authorize recurring charges as agreed. Non-payment may result in suspension or termination.
7. Intellectual Property Rights
7.1 Ownership
All intellectual property in the Services remains with Cliently.io or its licensors.7.2 White Labeling and Branding
Any customization must follow Cliently.io's guidelines. Unauthorized use of trademarks is prohibited.
8. Data Privacy and Confidentiality
8.1 Data Privacy
Use of the Services is subject to our Privacy Policy.8.2 Confidentiality
Both parties agree to protect confidential information. This obligation continues after termination.
9. Warranties and Disclaimers
9.1 No Warranty
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.9.2 No Guarantee of Uninterrupted Service
Cliently.io does not guarantee uninterrupted or error-free Services.
10. Limitation of Liability
CLIENTLY.IO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, DATA, OR USE.
11. Indemnification
You agree to indemnify and hold harmless Cliently.io and its affiliates against claims arising from:
Your use or inability to use the Services.Your breach of these Terms.Violation of rights of others.
12. Termination
12.1 Termination by Cliently.io
We may suspend or terminate your access for violations of these Terms.12.2 Effect of Termination
All rights granted end immediately, and you must discontinue use.
13. Dispute Resolution, Class Action, and Jury Trial Waiver
13.1 Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Georgia.13.2 Dispute Resolution
You agree to attempt informal resolution before taking legal action.13.3 Class Action Waiver
YOU WAIVE RIGHTS TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS.13.4 Jury Trial Waiver
YOU WAIVE THE RIGHT TO A JURY TRIAL.
14. Miscellaneous
14.1 Entire Agreement
These Terms are the complete agreement.14.2 Severability
Invalid provisions do not affect the rest.14.3 Assignment
You may not assign your rights. Cliently.io may assign freely.14.4 Force Majeure
We are not liable for delays beyond our control.14.5 Waiver
Failure to enforce any provision is not a waiver.
15. Contact Information
For questions or concerns, contact:
Cliently.io
Email: [email protected]
By using our Services, you acknowledge and agree to these Terms of Service.